You have 7 days from the moment of purchase to request a full refund, for any reason. You do not need to justify your decision, complete a form, or explain what you did or did not like.
Email support@theugcmasterclass.online from the address used at checkout, with the word REFUND in the subject line and your order number.
Refunds are returned to the original payment method. Payments are processed by Digistore24, and once we approve the request the refund is issued through them. Depending on your bank or card issuer it can take 5–10 business days to appear on your statement.
If more than 10 business days have passed since we confirmed your refund and nothing has arrived, write to us and we will chase it with the processor.
Access to the course is revoked once a refund is issued. Any material downloaded before the refund must be deleted and may not be kept, shared, resold or reused.
After the guarantee period we do not offer refunds, because the entire course is available to you from the first minute. This does not affect any rights you have under applicable consumer law.
If you are a consumer in the United Kingdom or the European Union, you normally have a 14-day right to cancel a distance contract. For digital content delivered immediately, that right ends once delivery begins with your express consent, which you give at checkout in order to receive instant access.
Our 7-day guarantee is offered voluntarily and in addition to your statutory rights, and applies whether or not the statutory right still stands. Nothing in this policy limits rights that cannot be limited by law.
If you believe a charge is wrong, please email us before contacting your bank. We answer every message and issue approved refunds quickly — a direct refund reaches you far faster than a chargeback, which can take a bank several weeks.
support@theugcmasterclass.online