support@theugcmasterclass.online
Email is our support channel and our official channel for all customer, billing, legal and press enquiries. We do not offer phone support.
For a refund request, put REFUND in the subject line. See our Refund Policy.
KV Foundry Ventures Ltd, trading as The 21 Day UGC Creator.
A private limited company registered in England and Wales, company number 17369041.
Registered office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.
This is our registered office for legal correspondence. The course is delivered digitally — there is nothing to post to us.
Payments are processed by Digistore24, which acts as reseller. Your receipt and billing enquiries can also be handled through them, and the descriptor shown on your statement may reference Digistore24 rather than the course name.
Write to us first with your order number and the details. We acknowledge every complaint and aim to reach a fair outcome within 14 days. Nothing here affects your statutory rights as a consumer.